Returns & Exchanges
At Licorice, we want every bite to be perfect; if your treats arrive damaged or incorrect, we offer a 30-day satisfaction guarantee to ensure you get the sweets you love. Due to the perishable nature of our products, we cannot accept returns on opened food items, but we are committed to resolving any quality concerns immediately.
Contact Support
Email our confectionery team within 30 days of delivery with your order number and a brief description of the issue.
Provide Documentation
For damaged or incorrect shipments, please attach clear photos of the packaging and the product to help us improve our shipping process.
Review and Approval
Our team will review your request within 48 hours to determine if a replacement or a full refund to your original payment method is appropriate.
Resolution
Once approved, we will ship out a fresh batch of licorice at no extra cost to you or process your refund, which typically appears in 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing